This fascinating and informative book thoroughly covers the many ways in which disgruntled employees can damage their employers - from deliberate non-performance in their jobs, to financial fraud, to outright sabotage. It can happen in any organization. This invaluable guide will show managers how to recognize the signs - and what to do about it when they arise. This book is based on several years' research in the UK and includes a number of case studies of incidences of employee sabotage to demonstrate how the problems arise and develop in real life. The authors explain what makes employees react in an aggressive or defiant way towards their employers; how this can manifest itself in the earlier and later stages; and what sort of damage is likely to ensue if it is not properly contained. Part I - Explains the four styles employed to express defiance - Lone Ranger, Sniper, Protester and Rebel. Two questionnaires are provided that show how discontent is likely to emerge and which styles individuals are likely to adopt. Part II - Explores the six different action strategies which have emerged as the means people utilize to get even. Part III - Puts forward a comprehensive strategic package in which the creation of a Total Quality Service Culture will combat acts of getting even in the workplace by reducing both the need and the opportunity to get even.