Where do I find the link to download my eBook? and/or I haven't received the confirmation email or download info
Moments after pressing the "complete order" button to finalize your transaction, you should see a receipt page with "Your order id is ..." in big letters.&
Last Modified - 2008-06-21 - Similar Articles

How can I change my Credit Card to unlock new books? (Palm/eReader)
The first is to buy more books with your new credit card. Once you have made a purchase with a new credit card, you can log in to your account and reset the unlock code on you
Last Modified - 2005-07-18 - Similar Articles

How can my browser, cookie or javascript settings prevent the order or download?
Some people have issues completing orders. Typically this can be caused by three things. Customer's browser configuration is off Cookies are disabled Perso
Last Modified - 2008-09-06 - Similar Articles

My order did not go through becuase there was some kind of error in the "State" field of my registration.
This can happen if, during registration, you are international and leave the "state" field blank .  Try selecting "other".  ArticleQue
Last Modified - 2006-09-14 - Similar Articles

The eBook has already been downloaded the permitted number of times.
In order to protect their copyrighted eBook material, publishers determine how many times a copyrighted eBook may be downloaded. The number of times chosen most often by publi
Last Modified - 2008-06-25 - Similar Articles

Server Timeout or Download Reset. Your computer needs to be connected to the Internet in order to continue.
"Server Timeout or Download Reset" This kind of problem is most often related to your internet connection or browser (usually related to a very slow connection or
Last Modified - 2007-05-13 - Similar Articles

When I click on the download link, a new browser window opens but nothing is displayed and the web browser (or my computer) crashes.
The ebook download process uses "pop-up" windows to navigate the transfer of the ebook file. If your internet security (or nuisance) settings prohibit the use of &qu
Last Modified - 2006-09-19 - Similar Articles

I think I downloaded successfully, but now I can't find my ebook.
Palm eBooks can be stored anywhere on your computer; typically, you will specify a preferred location during the download process. All Palm ebooks end with the following strin
Last Modified - 2006-09-19 - Similar Articles

"We are sorry. An error occured while downloading your eBook."
The Palm format is unique in that it uses an encrypted form of the your credit card to encrypt the delivered eBook.  If you have deleted your card info from you
Last Modified - 2006-09-19 - Similar Articles

I can't open my ebook. It's telling me my credit card name and/or number is wrong.
The Palm format is unique in that it uses an encrypted form of the your credit card to encrypt the delivered eBook.  If you have deleted your card info from you
Last Modified - 2006-09-19 - Similar Articles

I cannot complete my order. They system keeps prompting me and/or takes me back to update my information. OR After submitting order, I'm taken back to login or the main page.
Typically this can be caused by three things. Customer's browser configuration is off Cookies are disabled Personal firewall settings are too strict Go
Last Modified - 2008-08-23 - Similar Articles

The system won't accept the email address I orginally provided. I am being requested to update my information with a non free email address.
We strive to offer the best possible service and support. That means working with banks and credit card companies to protect our customers (and ourselves) from potential fraud
Last Modified - 2008-06-21 - Similar Articles

I am receiving: 'VITAL error do not honor' when attempting to checkout.
This is an error denying approval by the bank or credit card company.  We are somewhat at their mercy on this as we their approval is required to complete a transact
Last Modified - 2007-05-31 - Similar Articles