Adobe Digital Editions opens but there is no eBook. Nothing is displayed. It is blank.
Adobe Reader or Adobe Digital Editions opens but there is no eBook. Nothing is displayed. It is blank. This is a known issue of Adobe's. There are a few different things tha
Last Modified - 2008-09-22 - Similar Articles

Help with multiple activation IDs
If you have have used multiple Adobe ID or Passport logins during a Reader upgrade or on a second machine, this could be problematic. SolutionCall 800-833-6687 and tell the r
Last Modified - 2008-06-21 - Similar Articles

How can my browser, cookie or javascript settings prevent the order or download?
Some people have issues completing orders. Typically this can be caused by three things. Customer's browser configuration is off Cookies are disabled Perso
Last Modified - 2008-09-06 - Similar Articles

I am now receiving .acsm files instead of the usual ebx or ebt files and am getting an error that it is not a supported file type or it has been damaged or incorrectly decoded.
Recent upgrades in Adobe technology have resulted in publishers now supplying ".acsm" files instead of the familiar "ebx" or "ebt" file format. T
Last Modified - 2009-11-22 - Similar Articles

I am receiving: 'VITAL error do not honor' when attempting to checkout.
This is an error denying approval by the bank or credit card company.  We are somewhat at their mercy on this as we their approval is required to complete a transact
Last Modified - 2007-05-31 - Similar Articles

I cannot complete my order. They system keeps prompting me and/or takes me back to update my information. OR After submitting order, I'm taken back to login or the main page.
Typically this can be caused by three things. Customer's browser configuration is off Cookies are disabled Personal firewall settings are too strict Go
Last Modified - 2008-08-23 - Similar Articles

I get an Adobe error E_ADEPT_REQUEST_EXPIRED (Digital Editions)
The E_ADEPT_REQUEST_EXPIRED  error is caused by one of, or some combination of, the following three system settings: incorrect clock time. incorrect date.
Last Modified - 2008-08-23 - Similar Articles

I get the Adobe error message "the voucher folder is not writable" and/or "Please check that you have permission to use protected documents on your system".
No detailed information from Adobe exists yet on this error. Our understanding is there are two cases where this happens: The directory: C:\Documents and Settings\<y
Last Modified - 2008-05-03 - Similar Articles

I get the error or message - Could not create an EDB database: Unable to load the specified database driver dynamic link library
This indicates your existing reader is not installed properly and/or files within your install do not have correct permission settings (You apparently don't have the edb1drv f
Last Modified - 2008-05-03 - Similar Articles

I get the error: There was an error opening this document. The viewer can not decrypt this document. or There was an error opening this document. The file does not exist.
If you are attempting to open your eBook on a computer other than the one you first used to download the eBook, you'll need to Activate Adobe Reader on your computer with your
Last Modified - 2007-05-13 - Similar Articles

I get the message "What should I do with this file?" in Firefox browser (Digital Editions)
Reason These messages indicate that Firefox does not have an application associated with the ETD file type of the eBook or that an outdated association exists. So
Last Modified - 2008-08-23 - Similar Articles

I have multiple copies of the same ebook or have repurchased/redownloaded additional copies of an ebook I used to own. Now my new ebook has incorrect permissions assigned (i.e., it won't allow me to open, print, or copy the file as expected).
Adobe Reader uses an XML file (vouchers.xml) to track the usage rights of ebook files in the library. If that voucher file is corrupted, the user will encounter errors when op
Last Modified - 2006-09-17 - Similar Articles

I receive an error similar to one of these: Adobe DRM error or None of the requested vouchers could be obtained... or Server code 406 not acceptable
Please install newer version of Adobe Reader and/or execute one or more of the following solutions: Solution 1: Delete temporary Internet files and clear the history of web
Last Modified - 2008-08-23 - Similar Articles

I receive Error #2038 in Adobe Digital Editions
Full text of error message is -- IOError on local file openPath:C:\Documents and Settings\Name\My Documents\My Digital Editions\ebook_title.pdfEvent Detail:Error #2038--- end
Last Modified - 2007-12-08 - Similar Articles

I receive the Adobe error message, "There was an error opening this document. The file is damaged and could not be repaired."
This error occurs when you don't have the correct software installed. For this eBook you need Adobe Reader 7 or Adobe Reader 8 with Digital Editions.  Download Your Adobe
Last Modified - 2008-08-23 - Similar Articles

I receive the error, "This document can not be opened because ownership can not be established on this computer."
When trying to open your eBook, you get the error message, "This document can not be opened because ownership can not be established on this computer.  You click &qu
Last Modified - 2008-04-15 - Similar Articles

I switched or tried to copy to a new computer/laptop or my old computer or laptop crashed. Now having problems with download file.
To transfer existing copies of your protected encrypted ebooks, you should be able to copy them to your new computer and open them with the Reader software, provided that the
Last Modified - 2007-11-14 - Similar Articles

I use a Mac and/or Macintosh and/or leopard OS and/or safari browser along with Adobe Reader and can't open my ebook purchase.
Feedback we received from Adobe is that they've been having issues with Mac leopard OS, but they recently issued an upgrade "fix".  You can find that here: Leo
Last Modified - 2008-04-27 - Similar Articles

I've downloaded, but now I can't find my eBook. (Adobe)
All eBooks downloaded using Adobe Reader 7.0 (or greater) on Windows are stored in the My eBooks directory within the My Documents folder. On MacOSX, eBooks are stored in the
Last Modified - 2008-06-19 - Similar Articles

Microsoft or Adobe error: wrong and/or faulty customer credentials
You may receive this error If your computer/device for downloading is different than the one used for making the original purchase.  If they are indeed different, they bo
Last Modified - 2007-12-08 - Similar Articles

My order did not go through becuase there was some kind of error in the "State" field of my registration.
This can happen if, during registration, you are international and leave the "state" field blank .  Try selecting "other".  ArticleQue
Last Modified - 2006-09-14 - Similar Articles

Server Timeout or Download Reset. Your computer needs to be connected to the Internet in order to continue.
"Server Timeout or Download Reset" This kind of problem is most often related to your internet connection or browser (usually related to a very slow connection or
Last Modified - 2007-05-13 - Similar Articles

The download appears to proceed and a message flashes too quick to read. Adobe Reader opens but there is no new file anyplace on my hard drive, much less in "My eBooks" folder were it belongs.
It is recommended you modify your computers settings for downloading Adobe Reader files so that you get a "save dialog" that will allow you to save the special Adobe
Last Modified - 2008-06-21 - Similar Articles

The eBook has already been downloaded the permitted number of times.
In order to protect their copyrighted eBook material, publishers determine how many times a copyrighted eBook may be downloaded. The number of times chosen most often by publi
Last Modified - 2008-06-25 - Similar Articles

The system won't accept the email address I orginally provided. I am being requested to update my information with a non free email address.
We strive to offer the best possible service and support. That means working with banks and credit card companies to protect our customers (and ourselves) from potential fraud
Last Modified - 2008-06-21 - Similar Articles

When I click on the download link, a new browser window opens but nothing is displayed and the web browser (or my computer) crashes.
The ebook download process uses "pop-up" windows to navigate the transfer of the ebook file. If your internet security (or nuisance) settings prohibit the use of &qu
Last Modified - 2006-09-19 - Similar Articles

Where do I find the link to download my eBook? and/or I haven't received the confirmation email or download info
Moments after pressing the "complete order" button to finalize your transaction, you should see a receipt page with "Your order id is ..." in big letters.&
Last Modified - 2008-06-21 - Similar Articles

Why can't you simply send me by email a pdf file? What should I do with the etd or ebx file that I downloaded?
Why can't you simply send me by email a pdf file? What should I do with the etd or *ebx file that I downloaded? Unlike a generic pdf file, these adobe files are, secure eBo
Last Modified - 2008-05-05 - Similar Articles

Why should I activate and/or register my Adobe Digital Editions software copy now rather than later?
We highly recommend registering and activating your software now.  Doing so prior to downloading your book will ensure that you retain accessibility to that book when usi
Last Modified - 2008-12-31 - Similar Articles

XP or MAC link for adobe DE
You need to download and activate adobe DE version 1.7.1. Below is a link to special feeds for the XP and MAC operating systems. Having trouble installing adobe DE version 1
Last Modified - 2009-11-22 - Similar Articles

Your Adobe DRM software could not be activated and/or is not responding. Client User is not an EasyActivation user or Adobe DRM Activator or Activation error.
This usually indicates you activated your Reader for your existing books under one Passport or Adobe ID and are now trying to activate using a different Passport or Adobe ID
Last Modified - 2008-06-25 - Similar Articles