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Troubleshooting Questions


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How can my browser, cookie or javascript settings prevent the order or download?
Some people have issues completing orders. Typically this can be caused by three things. Customer's browser configuration is off Cookies are disabled Perso
Last Modified - 2008-09-06 - Similar Articles

I cannot complete my order. They system keeps prompting me and/or takes me back to update my information. OR After submitting order, I'm taken back to login or the main page.
Typically this can be caused by three things. Customer's browser configuration is off Cookies are disabled Personal firewall settings are too strict Go
Last Modified - 2008-08-23 - Similar Articles

I get the message 'Wrong PID' when I try to open an ebook on my device
CauseThis means that your ebook has not yet been activated for your reading device. Resolution/Activate the ebook for your reading device Open Mobipocket Reader Desktop
Last Modified - 2008-07-27 - Similar Articles

Mobipocket error: Activation limit reached after installing Reader on device
Problem I received an activation limit reached message when I tried to re-install Mobireader on my device after a hard reset. Resolution You can only activate a maximum number
Last Modified - 2008-07-27 - Similar Articles

If I use Mac, Linux or Microsoft Windows 95/98/Me can I transfer Mobipocket to PDA or smartphone?
Mobipocket Reader Desktop is currently not supported on Windows 95/98/Me, Mac or Linux. You can therefore not read the ebook on these platforms. You can however download and s
Last Modified - 2007-07-25 - Similar Articles

Mobipocket error: Incorrect PID message on web site
Problem You get the "Incorrect PID" message when trying to enter your PID on the web site. Cause The PID you are entering is incorrect, because some of the character
Last Modified - 2008-08-23 - Similar Articles

Mobipocket error: Cannot activate eBook for this device. You reached your maximum number of device changes.
Mobipocket allows a maximum of three devices to be registered under the same id. You will need to remove one of your existing devices before adding another.   ArticleQu
Last Modified - 2008-07-27 - Similar Articles

Mobipocket error: 'Unknown file type' error message on eBooks
After having downloaded eBook, when I double click on it, I get the error message : Unknown file type Cause: The Mobipocket eBook file format was not registered correctly on y
Last Modified - 2007-07-25 - Similar Articles

Mobipocket error: 'Wrong PID' message when opening an ebook
Cause This means that your ebook has not yet been activated for your reading device. Resolution/Activate the ebook for your reading device: Open Mobipocket Reader Desk
Last Modified - 2008-07-27 - Similar Articles

What is a PID and/or how do I find the PID on my device?
A PID (Personal IDentifier) is a unique identifier for your copy of Mobipocket Reader. Registration of your PID is required so that your Mobipocket Reader  is tied to you
Last Modified - 2008-07-27 - Similar Articles

I think I downloaded successfully, but now I can't find my eBook (Mobipocket)
Mobipocket eBooks can be stored anywhere on your computer; typically, you will specify a preferred location during the download process. All Mobipocket ebooks end with th
Last Modified - 2008-01-11 - Similar Articles

How do I register my Mobipocket Reader PID?
If you are using Mobipocket Reader 4... Open Mobipocket Reader on your device. Choose Help > About from the Mobipocket Reader menu. Your PID is 10 characters in
Last Modified - 2008-08-23 - Similar Articles