Where do I find the link to download my eBook? and/or I haven't received the confirmation email or download info
Moments after pressing the "complete order" button to finalize your transaction, you should see a receipt page with "Your order id is ..." in big letters.&
Last Modified - 2008-06-21 - Similar Articles

How can my browser, cookie or javascript settings prevent the order or download?
Some people have issues completing orders. Typically this can be caused by three things. Customer's browser configuration is off Cookies are disabled Perso
Last Modified - 2008-09-06 - Similar Articles

My order did not go through becuase there was some kind of error in the "State" field of my registration.
This can happen if, during registration, you are international and leave the "state" field blank .  Try selecting "other".  ArticleQue
Last Modified - 2006-09-14 - Similar Articles

The eBook has already been downloaded the permitted number of times.
In order to protect their copyrighted eBook material, publishers determine how many times a copyrighted eBook may be downloaded. The number of times chosen most often by publi
Last Modified - 2008-06-25 - Similar Articles

Microsoft Reader is no longer able to access the book.
You'll receive this message when your Microsoft Reader software is out of date. Updating is a simple two-step process: each of your reading devices must be updated with the Re
Last Modified - 2006-09-19 - Similar Articles

I've downloaded, but now I can't find my eBook. (Microsoft Reader)
When you download an eBook, it's typically placed in My Library. Usually, you can find your eBooks easily by browsing to My Documents, then opening My Library. If you can't
Last Modified - 2008-04-03 - Similar Articles

Server Timeout or Download Reset. Your computer needs to be connected to the Internet in order to continue.
"Server Timeout or Download Reset" This kind of problem is most often related to your internet connection or browser (usually related to a very slow connection or
Last Modified - 2007-05-13 - Similar Articles

I have a Passport, but I try to activate, I see the same question repeatedly to "Please enter your password".
If you have a Passport, but see the same question repeatedly when you click YES on the Passport site, you may have to delete your Passport cookie to activate Microsoft Reader.
Last Modified - 2007-01-31 - Similar Articles

When I click on the download link, a new browser window opens but nothing is displayed and the web browser (or my computer) crashes.
The ebook download process uses "pop-up" windows to navigate the transfer of the ebook file. If your internet security (or nuisance) settings prohibit the use of &qu
Last Modified - 2006-09-19 - Similar Articles

Elevated user access privileges are required to install this application
You need to have administrator privileges on Windows NT in order to install the Microstoft Reader for PC/laptop. Logon as a user with administrative rights and re-install your
Last Modified - 2006-09-19 - Similar Articles

The download appears to proceed and a message flashes too quick to read. Microsoft Reader opens but there is no new file anyplace on my hard drive, much less in "My eBooks" folder were it belongs.
It is recommended you modify your computers settings for downloading Microsoft Reader files so that you get a "save dialog" that will allow you to save the
Last Modified - 2006-09-29 - Similar Articles

Microsoft Reader is not actvated OR Before downloading, your Microsoft Reader needs to be properly activated ...
You will get this message for one of three reasons: Your Microsoft Reader is not installed. Your Microsoft Reader is not activated (it is installed but not activa
Last Modified - 2007-05-08 - Similar Articles

Activation error. You have reached your activation limit.
The Microsoft Reader software is associated with a Microsoft Passport Network account that is unique to the user of the Reader software. Each Passport Network account can only
Last Modified - 2006-09-29 - Similar Articles

I cannot complete my order. They system keeps prompting me and/or takes me back to update my information. OR After submitting order, I'm taken back to login or the main page.
Typically this can be caused by three things. Customer's browser configuration is off Cookies are disabled Personal firewall settings are too strict Go
Last Modified - 2008-08-23 - Similar Articles

How do I enable ActiveX or Active X in Internet Explorer for Windows?
Use the following steps to enable ActiveX: In Internet Explorer, from the Tools menu, choose Internet Options... Select the Security tab, and then click the Custo
Last Modified - 2008-05-14 - Similar Articles

The system won't accept the email address I orginally provided. I am being requested to update my information with a non free email address.
We strive to offer the best possible service and support. That means working with banks and credit card companies to protect our customers (and ourselves) from potential fraud
Last Modified - 2008-06-21 - Similar Articles

Microsoft Reader Error Message: This Copy of the MSReader Cannot Open This Title
This behavior may occur if any of the following conditions exist: The copy of Reader that you use to read the book is activated with a different Microsoft Passport Netw
Last Modified - 2007-04-08 - Similar Articles

I am receiving: 'VITAL error do not honor' when attempting to checkout.
This is an error denying approval by the bank or credit card company.  We are somewhat at their mercy on this as we their approval is required to complete a transact
Last Modified - 2007-05-31 - Similar Articles

The digital security that protects this eBook has been updated.
If your Microsoft Reader has not been activated, you'll receive this digital security message. Updating Microsoft Reader is a two-step process: each of your reading devices
Last Modified - 2007-07-22 - Similar Articles

Microsoft or Adobe error: wrong and/or faulty customer credentials
You may receive this error If your computer/device for downloading is different than the one used for making the original purchase.  If they are indeed different, they bo
Last Modified - 2007-12-08 - Similar Articles