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How can my browser, cookie or javascript settings prevent the order or download?
Some people have issues completing orders. Typically this can be caused by three things. Customer's browser configuration is off Cookies are disabled...

Last Modified: 2008-09-06

Number of views: 8896

How does the eBook download work?
Please read below to learn how the download works. If this is your first time, we recommend you download one of our test eBooks to make sure you have the right...

Last Modified: 2009-01-16

Number of views: 13505

I am now receiving .acsm files instead of the usual ebx or ebt files and am getting an error that it is not a supported file type or it has been damaged or incorrectly decoded.
Recent upgrades in Adobe technology have resulted in publishers now supplying ".acsm" files instead of the familiar "ebx" or "ebt" file...

Last Modified: 2008-09-22

Number of views: 13579

I cannot complete my order. They system keeps prompting me and/or takes me back to update my information. OR After submitting order, I'm taken back to login or the main page.
Typically this can be caused by three things. Customer's browser configuration is off Cookies are disabled Personal firewall settings are too...

Last Modified: 2008-08-23

Number of views: 3637

Where do I find the link to download my eBook? and/or I haven't received the confirmation email or download info
Moments after pressing the "complete order" button to finalize your transaction, you should see a receipt page with "Your order id is ..." in big...

Last Modified: 2008-06-21

Number of views: 11050